My Birth Support CIC customer privacy notice

My Birth Support logo in blue and green tones, with an outline drawing of two people holding a toddler who is crawling towards a yellow rubber duck

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post: 70 Thanington Road, CANTERBURY, Kent, CT1 3XE, GB

Email: aileen@mybirth.org.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

      • Names and contact details

      • Addresses

      • Purchase or account history

      • Information relating to loyalty programs

      • Photographs or video recordings

      • Records of meetings and decisions

      • Information relating to compliments or complaints

    We collect or use the following information for the operation of customer accounts and guarantees:

        • Names and contact details

        • Purchase history

        • Marketing preferences

      We collect or use the following information for service updates or marketing purposes:

          • Names and contact details

          • Marketing preferences

          • Recorded images, such as photos or videos

          • Purchase or viewing history

          • Records of consent, where appropriate

        We collect or use the following information to comply with legal requirements:

            • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

          We collect or use the following information for recruitment purposes:

              • Contact details (eg name, address, telephone number or personal email address)

              • Date of birth

              • Employment history (eg job application, employment references or secondary employment)

              • Education history (eg qualifications)

              • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

            Lawful bases

            Our lawful bases for collecting or using personal information to provide services and goods are:

                • Consent

                • Legal obligation

                • Public task

              Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

                  • Consent

                  • Legal obligation

                  • Public task

                Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

                    • Consent

                  Our lawful bases for collecting or using personal information for legal requirements are:

                      • Consent

                      • Legal obligation

                      • Public task

                    Our lawful bases for collecting or using personal information for recruitment purposes are:

                        • Consent

                        • Legal obligation

                        • Public task

                      Where we get personal information from

                          • People directly

                          • Previous employers (when safely recruiting staff and volunteers)

                        How long we keep information

                        Personal data records are securely destroyed after the retention period of 7 years has expired.

                        Who we share information with

                        Data processors

                            • Eventbrite This data processor manages event bookings for us.

                            • Mailchimp This data processor creates and send newsletters about upcoming events for us.

                          Other organisations

                              • Insurance companies

                              • Organisations we need to share information with for safeguarding reasons

                              • Organisations we’re legally obliged to share personal information with

                              • Photos and videos may be shared publicly on our website, social media or other marketing and information media (where appropriate)

                            Your data protection rights

                            Under data protection law, you have rights including:

                                • Your right of access – You have the right to ask us for copies of your personal data.

                                • Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

                                • Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

                                • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

                                • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

                                • Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

                                • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

                              You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

                              To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

                              How to complain

                              If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

                              If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

                              The ICO’s address:           

                              Information Commissioner’s Office
                              Wycliffe House
                              Water Lane
                              Wilmslow
                              Cheshire
                              SK9 5AF

                              Helpline number: 0303 123 1113

                              Website: https://www.ico.org.uk/make-a-complaint

                              MBS Privacy Notice V2 Last review date: October 2024

                              Next review date: October 2025